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Let’s face it; everyone claims to have excellent customer service. “Our customer service is personable and friendly. They are very knowledgeable about their jobs. But how do you really measure it? You’ve got to ask yourself, did I just get excellent service? Maybe. You may have gotten satisfaction, but did you really get excellent service? That being said, all Bayshore Communications employees are very clear on where our management stands on quality and the delivery of service. Bayshore Communications is a family owned and operated business, and has been for over 40 years. We instill family values in all our endeavors, and because we represent you to your customers, you can count on Bayshore Communications treating all callers with the utmost professionalism.
Our customer services personnel are either groomed from our core staff or engaged from private placement ads in local news papers. Regardless of the source, we make certain Bayshore Communications acquires the best in the business.
All customer service related issues are accurately documented and distributed. The Owner of Bayshore Communications gets all service related issues first. In some cases Bayshore Communications may not be able to immediately resolve or address your issues or concerns. Some may require record retrieval or further investigation. In either scenario, no enquiry or review will be left in a pending status for more than 24 hours. If we are wrong, or make an error, we will promptly admit it, and take steps to resolve the issues. No call center techno-bable here, we are fully accountable, responsible, and responsive.
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Latest News
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On February 23,rd We signed
a contract with Verizon for a
new Cisco Voice over IP
telephone system. This
system will give us more
options than our previous
system. It will also help
us reduce some cost once
it is paid for. Our previous
system did a wonderful job
for 15 years but parts are
getting hard to find and
service on the system is
limited. The Cisco system
is scheduled for installation
toward the middle of
May 2010...
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